You may check out our Return Policy first, then please contact our Customer Service about which items you want to return.

Note: Order number or SKU is needed so that we can process your return request and offer the return address to you.

What is the status of my refund ?

Most returns can be processed within 5 business days after we receive your package.

Considering 3-5 days for delivery, we may need 10-15 days to confirm your refund.

If you have chosen the refund to your credit card, the whole process may need 7-14 business days as you card bank need to process the refund to you.

Please understand that we need to refund to your card bank first within 48 hours. But your card bank may need 7-14 business days to transfer the money to your card account. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.

We apologize genuinely for the inconvenience caused and thanks for your kind understanding.

How can I deal with my package if i do not want it because of the customs taxes?

Normally, our customers would not be charged tariffs. However, because of increasingly strict customs inspection, it happens sometimes. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. As per our policy, customers need to afford the tariffs, so please contact the local customs office to get your parcel first. If you do not, there is a high possibility that your parcel be destroyed but not returned.

Shipping

I just made an order, when will it be shipped?

We will ship our order within 2-4 working days once the order has been placed, excluding weekends and holidays. NOTE: During the busy holiday seasons or after holiday promotions, the shipment processing can take up to 3-5 working days.

How long does delivery normally take ?

Thank you for contacting. Before being shipped out, orders need 1-3 days for processing And for delivery time after your order was sent out, estimated delivery days is 5-7 business days.

Why does it show my package has been delivered but it hasn't?

Packages might be delivered to your mail box or signed by your neighbors. We suggest you check with your neighbors first. Or you can check with the shipping company with your tracking number.

Why was my package returned ?

We will do partial shipping for your order in the following conditions:

1) Items are in different warehouses.

2) Hot-sale items need additional preparation time.

3) Weight limit of customs or courier.

You will receive an email notification when each parcel is being shipped.

Order

How do i change or cancel my order?

Please contact us before it is shipped. Please note that we CANNOT change or cancel orders which have been shipped out.

If you want to cancel an order that has already been shipped out,please refuse to sign the package, and we will charge part of shipping cost per scooter, we will issue the refund after the package returning to us.