Privacy Policy

This website is owned and operated by 5TH WHEEL ("we", "our", "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our services.

1. What information do we collect?

2. How and where do we collect your information?

3. Who do we share your information with?

4. How can you update or delete your information?

5. What are your data choices?

6. How is your data protected?

7. Do we use cookies?

8. What about third-party websites?

9. Online privacy considerations

10. Photo review submission terms

1. What information do we collect?

Personally Identifiable Information (PII): Includes your name, email address, billing/shipping address, phone number, and payment details, especially when placing an order or creating an account.

Usage Data: We may collect information on how you browse or interact with our site, such as IP address, browser type, access times, and pages visited. This helps us understand user behavior and improve our services.

Device Information: We may collect information about the device you use to access our site, such as hardware model, operating system, and device identifiers.

2. How and where do we collect your information?

Information is collected directly from you (e.g., through forms, purchases, or communication), as well as automatically through cookies and third-party analytics tools.

We also receive information from social media platforms when you interact with our posts or campaigns.

This data allows us to:

Process and fulfill your orders
Provide customer support and respond to inquiries
Send promotional content (if you opt in)
Prevent fraud and enhance security
Analyze website traffic and user trends

3. Who do we share your information with?

Your data may be shared with:

Trusted service providers (Shopify, Stripe, PayPal, shipping carriers)
Analytics and marketing tools (e.g., Google Analytics, Meta Ads)
Legal entities, when required to comply with laws or protect rights

We do not sell or rent your personal information to third parties.

4. How can you update or delete your information?

You may log into your account at any time to update your profile or request deletion of your data.

Alternatively, contact us in writing at:

5TH WHEEL
6th Floor, Manulife Plaza, 348 Kwun Tong Road, Kowloon, Hong Kong

5. What are your data choices?

Opt out of email marketing using the unsubscribe link
Control cookie preferences in your browser settings
Request access to or deletion of your stored data by contacting us

6. How is your data protected?

We implement encryption, firewalls, and secure servers to safeguard your information. Payment processing is handled through PCI-compliant partners.

Despite our efforts, no method of transmission over the internet is entirely secure. Please protect your login credentials and report any suspicious activity.

7. Do we use cookies?

Yes. We use cookies to store preferences, enable essential site functions, and analyze user behavior. You can disable cookies in your browser, but parts of the site may not function properly.

Some third-party tools may also use cookies to provide personalized ads based on your interactions with our site.

8. What about third-party websites?

We may link to other websites not operated by 5TH WHEEL. We are not responsible for their content, privacy policies, or data handling. Please review their policies before sharing information.

9. Online privacy considerations

You must be at least 18 years old to use our services.
Public comments or reviews may be visible to others; avoid sharing sensitive info.

10. Photo Review Submission – Privacy Notice

By submitting content (photo, video, review) to us or tagging us on social media, you grant 5TH WHEEL a non-exclusive, royalty-free, worldwide license to use it in marketing (e.g., website, social posts, ads).

You confirm that:

You are 18 or older
You own or have rights to the submitted content
Any person visible in the content has consented
The content is not unlawful, offensive, or defamatory

We may credit your social media username, but we are not obligated to. You release us from any liability relating to the use of your submission and agree to our terms of service.