Warranty Policy
5TH WHEEL Limited Warranty Terms
Effective Date: The warranty becomes effective on the date of purchase product and remains valid for one (1) year.
This Limited Warranty is issued by 5TH WHEEL, Inc. and applies only to products purchased via our official website: ride5thwheel.com. If you buy from other dealers or retailers, please check their own warranty policy.
Before Your First Ride
Please read the user manual provided with each product. It contains important safety, assembly, usage, and maintenance information.
For Original Purchaser
We provide a 1‑year warranty on each 5TH WHEEL e‑bike and e‑scooter (wear‑and‑tear items excluded), starting from the date you purchase the product.
Please contact service@ride5thwheel.com for assistance.
🚲 Warranty Policy for E‑Bike Accessories
| Warranty Parts | Warranty Period |
|---|---|
| Frame, seat tube, handlebar, front fork, rear fork, front/rear shock absorber, single and double support, controller assembly, motor, instrument, forehead, crank, flywheel, chainring | 2 years (Europe) 1 year (America) |
| Folding handle, folding lock pin, folding hook, brake handle, brake disc, throttle lever, battery pack, charger, front brake assembly, rear brake assembly, front and rear wheel hubs and other parts, seat assembly, combination button, main wiring harness, transmission (shifter, rear derailleur), seat tube, speed sensor | 6 months |
| Bumper trims, headlights, fenders, bells, taillights, tripods, charging port components and various protective covers, tires, chains | 3 months |
| Brake lines, valves, brake pads, screws and nuts, decorative parts, gifts, side reflectors, foot pads, nameplates, drum brake pads, pedals, grips, spokes | Not covered |
🛴 Warranty Policy for E-Scooter Accessories
| Warranty Parts | Warranty Period | Quality Assurance Instructions |
|---|---|---|
| Frame, front pole, handlebar, front fork, rear fork, front/rear shock absorber, kickstand, controller, motor, meter, forehead, main connection cable | 1 year (America) | Phenomena such as open welds, weld detachment, and fractures occur during use within normal load and road conditions |
| Folding handle, folding lock pin, folding hook, brake handle, brake disc, throttle, battery, charger, front brake assembly, rear brake assembly, front and rear wheel hubs, and other components, seat assembly, combination buttons | 6 months | A performance failure or quality issue occurs due to product reasons and cannot be repaired |
| Brake cables, bumper trims, headlights, fenders, bike bells, side reflectors, taillights, kickstands, charging port assemblies, and various protective covers | 3 months | A performance failure or quality issue occurs due to product reasons and cannot be repaired |
| Valves, brake pads, screws and nuts, decorative parts, gifts, side reflectors, floor mats, nameplates, drum brake pads, handlebar grips | Not covered by warranty | Wearable parts are not covered by warranty |
🔄 Warranty Process
To initiate a warranty claim, please contact our customer service and provide:
- Proof of purchase
- Detailed description of the issue
- Photos and/or videos showing the problem
⚠️ Important: Please stop using the product until the issue is resolved for your safety.
📦 Separately Purchased Accessories
1. Within 7 Days of Receipt:
- If the accessory has a quality issue, return/exchange shipping will be fully covered by 5TH WHEEL.
- If there is no quality issue, exchanges are not accepted; returns incur a 20% handling/shipping fee (minimum $15).
2. After 7 Days of Receipt:
Returns and exchanges are not accepted.
Note: Wear‑and‑tear items are not covered by warranty. These include tires, brake pads, bearings, chains, free hub bodies, grips, rubber parts, shifter, brake cables & casings, spokes, sprockets, stripped threads/bolts, tools, transmission gears, etc.
❌ Warranty Exemption
If one of the following occurs, the warranty will be void and repairs will be chargeable:
- Warranty period or scope exceeded per “Three Guarantees Standard”.
- Failure to use, maintain, or adjust the product per instructions.
- Damage from rain, snow, smoke, chemicals, corrosion, or natural defects.
- Force majeure: earthquakes, fires, floods, mass events, crime, etc.
- Battery storage abused: stored plugged in >1 month, or separated with <50% charge >3 months, causing seal under-voltage.
- The user modifies, disassembles, repairs, and destroys the normal use of the product as a whole and its parts.
- Damage to parts caused by the user using non-original accessories or unauthorized modification of circuits and line configurations.
- Product failure or damage caused by human factors such as collision, fall, overloading, speeding, etc., during driving.
- No valid three-guarantee certificate, after-sales service card, or the number on the purchase invoice, certificate, or card does not match the product.
- The user arbitrarily alters or changes the three-guarantee service date of 5TH WHEEL products and parts.
